We understand that Covid-19 is an extremely challenging time for everyone and Murray Group would like to help wherever possible. We have collated some frequently asked questions below with links and suggestions for a range of matters arising during this time.
Please click here to see our Covid-19 Secure Risk Assessment
Q) I am a key worker and have an issue with my car, what should I do?
Although we are currently closed, we do have volunteers who are willing to complete essential repairs to key workers cars to keep them mobile. If you have an emergency requirement to keep you mobile, please call the relevant person listed below:
Murray Volkswagen and Skoda Newton Abbot : 01626 202205
Murray Volkswagen and Ivybridge Motors: 01752 668351
Murray Skoda Plymouth: 01752 349850
Q) I am interested in buying a car but you are closed. Can you help?
Although we are operating with a reduced number of staff, we are still here to help you with any new or used enquiries. You can make contact with us though the following ways:
Q) I have a problem with my car/warning light on my car but I’m not a key worker. What should I do?
If you have an issue which causes your car to breakdown or not run properly, you should call your roadside assistance in the first instance. If you are unable to get any assistance with your Breakdown cover and not having a functioning car puts you at risk during these challenging times, please follow the same process as listed above for key workers.
Q) The service is due on my car, are you open?
To protect the safety of our customers and colleagues, we are currently closed. If you visit the contact us section of our website and complete a booking request, we’ll get you booked in as soon as we re-open https://www.murray-group.co.uk/contact-us/.
Q) My MOT has run out, what should I do?
The Government has put in place a 6 month extension for any cars due an MOT from the 30th of March onwards.
https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020
If you would like us to complete your MOT test when we re-open, visit the contact us section of our website and fill out an MOT booking request https://www.murray-group.co.uk/contact-us/.
Q) My warranty runs out during the temporary closure and I have an issue, what should I do?
Warranty periods will be extended for any issues that cannot be rectified during our temporary closure. In order for us to be able to process them, we need to record the issue during our closure. Visit the contact us section of our website and complete a Warranty enquiry from, detailing the issues you are having https://www.murray-group.co.uk/contact-us/.
Q) I am having difficulty affording my finance repayments, what should I do?
If you have any concerns regarding your finance, you need to speak to the provider of that credit agreement. In the majority of cases that would be with Volkswagen Financial Services for all Volkswagen’s and Skoda’s purchased from our main dealer sites. They are experiencing extremely high volumes of calls at present and are requesting customers to fill in this online form to make contact https://customer.vwfs.co.uk/Forms/payment-difficulties.html.