Attentive but unpressurised service.
The overall buying experience from Murray Skoda was very good. The explanation of the different cars and there specifications was excellent. When I had made my decision on the model I wanted the explanation about the vehicle and its options answered all my questions.
Superb and friendly service throughout. This is my second Skoda from this dealer. On both occasions the experience has been excellent.
Welcoming, friendly and helpful staff. The process was stress free and easy on my part. Everything was explained clearly. Always felt informed and never pressured to make a decision.
Chris was very supportive and friendly. We had no idea about car finance or the process of purchasing a new car and he took the time to talk through the whole process. He also considered our financial budget and did not try to oversell to us. He sold us the car that was perfect for our needs.
Overall we are very pleased with the whole experience. We were treated well by the staff who are very knowledgeable and explained the process fully. Any questions were answered clearly and honestly. Health and safety procedures are in place and adhered to so we felt quite safe.
Service was swift and efficient.Pleasure dealing with staff. (apart from the dreaded Face masks!)
This was the second time i had bought a vehicle from Murray Skoda, the level of service is second to none.
After an awful experience with my KAMIQ being written off parked outside my house. Richard was so helpful and couldn’t do enough. I glad I stuck with Skoda and will continue to do so.
The whole experience was exceptional from beginning to the day I collected my car. Tony was very helpful & friendly. I was really pleased with the time the process took. I would definitely recommend the Sales Team to any of my friends & family.
Excellent and helpful service from all the staff at Murry Skoda. Always on hand to answer questions and help make the process as straightforward as possible. At no point did I feel pressurised or out of control of the experience.
All questions were answered effectively. Did not feel pressured in any way. Polite and efficient staff. Car was what we requested.
Tony found me the car I wanted, in my budget including extras I hadn't expected to receive and generally the whole process was easy and pain free.
Good service and very pleased with car.
More than happy with salesman Dennis he wet above and beyond to help me even though we had little hiccup he sorted it out for us would recommend him to someone if needed.
The salesmen were very helpful and polite, also they answered all our question with a very cheerful attitude, no matter how mundane they might seemed.
Because the salesman Richard Greaves goes the extra mile to help us in the choice of our two cars.
The salesman, Richard, listened to what I required in the way of size, accessibility, ease of control and comfort. He gave me good advice and plenty of time to make a decision. I had plenty of time to test drive the two vehicles chosen, finding that the Karoq suited me best. Paperwork was dealt with quickly, with Richard answering any queries When I left the showroom I felt that I had made the right choice, having been treated with welcome respect. Richard kept me informed by telephone as to the progress of my order and was there to greet me when I arrived to collect my new car. All checks made, he gave me a comprehensive description of controls etc. and made sure I felt comfortable in driving away. He telephoned me the next day to check that all was ok and to answer any queries I might have I feel that the level of service I received was of the highest calibre and would certainly recommend Skoda Murray to anyone.
Excellent service from Rikki Scullion and the team at skoda
The purchase took about 5 months altogether as it was a factory order and I was updated throughout with progress reports. My salesman ( Richard Greaves ) was friendly, efficient and knowledgeable and I was perfectly satisfied.
On the day we came to collect our new car, it was raining. We were flabbergasted at being told that our car was under cover and right next to us in the showroom, along with a Welcome sign with our names on it. This was a special touch by Rikki and the Skoda team at Murrays Skoda and should be highly commended. Rikki made us feel at ease with his friendly manner and we are grateful to everyone else at Murrays Skoda for making our visit so memorable. Thank you.
Amazing services and so helpfully they found a car to suit our needs
Because I had good customer service and didn’t feel pressured into anything at any point.
My previous Fabia unfortunately wasn’t working as it should’ve been so they helped me find another similar car for a replacement. I have a petrol rather than a diesel this time but it is every bit as good to drive, if not better. Good service and good offers from a dealer of the highest quality.
Amazing service from the whole sales team! Set up collection that worked for me, very attentive in all aspects pre-collection making sure I was happy with everything/wanted more information about the car. Had the car for a few days now, had a call this morning from the sales rep who I’d been dealing with to check how the drive home was and I was still happy with everything. 11/10 service, 100% would deal with again
I was taken seriously and respected as the purchaser and the sales executive ensured that while my partners views were asked for, I was the decision maker. All appointments were on time, the car was ready to collect as agreed and every effort was made to ensure that the process of purchasing the car was clear. The whole process was without pressure as the sales executive made me feel welcome and encouraged questions, took time to let me explore the car and overall it was a very enjoyable process where I ended up with a car I am pleased I own.
The sales executive was very helpful and knowledgeable. They kept me informed every step of the way. The ID.4 puts a smile on my face every time I drive it!
Very pleasant experience, always helpful and just very organised. Absolutely love it, joy to drive especially as it’s my first automatic.
David Lay has always been fantastically helpful and informative. Furthermore, he is an asset to the company. I wouldn’t ever go to purchase another car from another dealership or salesman purely based on the service he provides! Fantastic bloke. Cannot speak highly enough of him!
Jon from the Newton abbot showroom helped me with my car and couldn’t have been more helpful! He would answer all questions, reply to any emails as soon as he could, was very professional and explained everything well, made the whole process so smooth and easy, I wasn’t stressed at all and I wouldn’t hesitate to come back when I purchase another vehicle.
I feel like my sale was not because they wanted the money but because they genuinely had the right car for me. I was asked to take it on a test drive to make sure which made me feel as though VW were very professional and cared about the customers needs rather than the sale, it was so well organised. I was given all the information I needed and not being a car fanatic myself I was spoken through everything in ‘English’ to ensure I understood it!
I thought my whole dealing with was extremely professional and personal. I feel like I have a good relationship with VW and would happily recommend this particular place to friends and family and be 100% certain they would receive the same service as I did.
Fantastic customer service and experience right from the start nothing has been too much trouble. Dennis has gone out of his way to get the deal and car we wanted - nothing has been too much trouble for anyone. Very impressed.
Dennis has personalised our experience, he ensured he fully understood our needs and has worked hard to achieve what we wanted. His manner is excellent - we cannot sing his praises enough!
Tony was very welcoming, pleasant and provided good reliable information when needed. Always responded promptly to email and phone queries. He kept me informed and it was a straightforward handover. A great experience overall.
David was excellent with the information given, he also sent us a personal video of the car and detailed the options etc.
On arrival David knew we had travelled a couple of hours and offered us use of the rest room and refreshments. He took us through the controls on the car and set up the sat nav and connected my wife’s phone to the Bluetooth. It was also presented superbly and David even called us the following day to make sure all was well. Absolutely outstanding service from start to finish.
My wife was also presented with a gift, brilliant service!
Very helpful and prompt replies to my emails/queries!
Clearly explained additional options and no pressure to purchase any, I did purchase the gap insurance after a discussion with the sales representative but did not feel any pressure to have to do this.