The Centre Manager is responsible for leading, managing and motivating the TPS team to achieve the agreed business plan and provide excellent customer service. The role also carries the responsibility for strategic planning, processes and all aspects of running a successful TPS Centre.

Key activities include:

• Ensuring Centre targets are achieved

• Translating overall sales targets into departmental targets and, with first line management, set challenging but achievable goals

• Ensuring the team is motivated, recognised and incentivised

• Creating and maintaining a customer centric culture in the business

• Maintaining a high level of customer satisfaction via the team

• Working within the identified sales strategy to increase sales revenues

• Regularly monitoring business performance. Identifying opportunities for improvement and taking action for any deviations

• Analysing internal and external market data to develop an understanding of the potential sales opportunities

• Working to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Margin levels

• Ensuring the overall security of the stock and premises

You will need to:

• Have a proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment

• Have a passion for providing a great customer service experience and the automotive industry

• Possess the ability to communicate effectively and build strong relationships with key stakeholders

• Be experienced at devising strategies and implementing plans

• The ability to provide an exceptional customer service experience

• Ability to plan strategies and activities to grow and develop a business

• Be sales focussed and results orientated

• Have a high degree of IT literacy and a proficient user of MS Office

• Management experience

To apply please send a CV in to:

 

Mrs Keri Brisley, Human Resources Manager

recruitment@murrayvolkswagen.co.uk

End Date: 28 June 2019

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