I was extremely impressed with the service I received at Murray Skoda Plymouth. Tony Russell assisted me with my purchase, and he was a credit to the dealership from start to finish. It is very unlike me to buy a product without testing it before, so buying a car in lockdown seemed a bit insane! However, Tony clearly explained the procedure so there was no confusion or doubt. He was also kindly willing to speak with my father about a few things, he was not remotely pushy, but he was clearly very experienced and really knew his job. My husband and I had recently had two horrendous car buying experiences in 2020 and this time, with Murray Skoda, it was another world, I am happy to report! The car was in excellent condition and Tony took time to check I understood where everything was, and that the car was ready to go. There was no fuss with the part exchange of my Rapid either, and the settling of my previous finance was also all dealt with efficiently and professionally. Above all, since I bought the car by chance on ‘international women’s day’, I will also say that Murray Skoda, and Tony in particular, were extremely courteous to me as a woman; they were not at all patronising, they didn’t ‘mansplain’, there was no ‘wide-boy’ hard-sell and they were not at all ‘macho’ either. Thank you!!! I also felt the dealership was properly set up in terms of being Covid secure. I would certainly buy another vehicle there again.
From my initial enquiry Richard Greaves dealt with me efficiently and courteously, answering all my questions fully and promptly. Despite having to buy the car remotely, the video he sent enabled me to make an informed decision. Moreover, after taking delivery of the car, I subsequently discovered the centre rear headrest was missing. Richard sent me a replacement within a day. All-in-all the service was excellent, and I felt reassured throughout the entire process.
The communication was good and the video of the car I purchased was very useful in this difficult period.
This is the third used Skoda I have purchased and I must say I’m am extremely satisfied. On every occasion Richard Greaves has provided me with top quality customer service.
Happy staff without being overpowering in trying to be your friend. Knowledgeable in their product and listen to what the customer wants .
Ricki called me asking if I wanted a fabia he had seen. I wasn't sure as I loved my citigo however he asked me to come in and look at the two he thought would suit me. I fell in love with the Monte Carlo and the rest is history
From my first phone approach, to sending me a video introducing to the car, to my help with all the necessary forms, to my visit to collect the car - to my phone call (the next day) to make sure I'd arrived back home safely (380 miles return trip!!) and to check the car was going well, Richard Greaves was friendly, informative and in fact excellent throughout. The whole customer service experience was first class - would that all people and dealerships were this way. I would certainly recommend.
Obviously it was a difficult time, we couldn’t test drive because of restrictions. All questions were answered and staff were as helpful as they could be.
Murray Skoda and, particularly, Richard Greaves were perfectly prepared. Every step in the process was safe, swift and secure. It took 15 minutes. And I love my new Superb.
Richard from Skoda was very helpful. My purchase was done through lockdown so he talked me through my requirements & the models that would suit me! Informing me of the Skoda Monte Carlo features! What was new what was now an add on!
Felt they did the best they could under the current situation and Covid restrictions. Buying a car from a distance , online and by phone was a bit surreal.