Attentive but unpressurised service.
Overall we are very pleased with the whole experience. We were treated well by the staff who are very knowledgeable and explained the process fully. Any questions were answered clearly and honestly. Health and safety procedures are in place and adhered to so we felt quite safe.
Welcoming, friendly and helpful staff. The process was stress free and easy on my part. Everything was explained clearly. Always felt informed and never pressured to make a decision.
All questions were answered effectively. Did not feel pressured in any way. Polite and efficient staff. Car was what we requested.
The overall buying experience from Murray Skoda was very good. The explanation of the different cars and there specifications was excellent. When I had made my decision on the model I wanted the explanation about the vehicle and its options answered all my questions.
Superb and friendly service throughout. This is my second Skoda from this dealer. On both occasions the experience has been excellent.
The whole experience was exceptional from beginning to the day I collected my car. Tony was very helpful & friendly. I was really pleased with the time the process took. I would definitely recommend the Sales Team to any of my friends & family.
This was the second time i had bought a vehicle from Murray Skoda, the level of service is second to none.
Excellent and helpful service from all the staff at Murry Skoda. Always on hand to answer questions and help make the process as straightforward as possible. At no point did I feel pressurised or out of control of the experience.
Service was swift and efficient.Pleasure dealing with staff. (apart from the dreaded Face masks!)
Tony found me the car I wanted, in my budget including extras I hadn't expected to receive and generally the whole process was easy and pain free.
Chris was very supportive and friendly. We had no idea about car finance or the process of purchasing a new car and he took the time to talk through the whole process. He also considered our financial budget and did not try to oversell to us. He sold us the car that was perfect for our needs.
Good service and very pleased with car.
After an awful experience with my KAMIQ being written off parked outside my house. Richard was so helpful and couldn’t do enough. I glad I stuck with Skoda and will continue to do so.
The salesman, Richard, listened to what I required in the way of size, accessibility, ease of control and comfort. He gave me good advice and plenty of time to make a decision. I had plenty of time to test drive the two vehicles chosen, finding that the Karoq suited me best. Paperwork was dealt with quickly, with Richard answering any queries When I left the showroom I felt that I had made the right choice, having been treated with welcome respect. Richard kept me informed by telephone as to the progress of my order and was there to greet me when I arrived to collect my new car. All checks made, he gave me a comprehensive description of controls etc. and made sure I felt comfortable in driving away. He telephoned me the next day to check that all was ok and to answer any queries I might have I feel that the level of service I received was of the highest calibre and would certainly recommend Skoda Murray to anyone.
The salesmen were very helpful and polite, also they answered all our question with a very cheerful attitude, no matter how mundane they might seemed.
Because the salesman Richard Greaves goes the extra mile to help us in the choice of our two cars.
More than happy with salesman Dennis he wet above and beyond to help me even though we had little hiccup he sorted it out for us would recommend him to someone if needed.
On the day we came to collect our new car, it was raining. We were flabbergasted at being told that our car was under cover and right next to us in the showroom, along with a Welcome sign with our names on it. This was a special touch by Rikki and the Skoda team at Murrays Skoda and should be highly commended. Rikki made us feel at ease with his friendly manner and we are grateful to everyone else at Murrays Skoda for making our visit so memorable. Thank you.
The purchase took about 5 months altogether as it was a factory order and I was updated throughout with progress reports. My salesman ( Richard Greaves ) was friendly, efficient and knowledgeable and I was perfectly satisfied.
Excellent service from Rikki Scullion and the team at skoda
Because I had good customer service and didn’t feel pressured into anything at any point.
Amazing services and so helpfully they found a car to suit our needs
My previous Fabia unfortunately wasn’t working as it should’ve been so they helped me find another similar car for a replacement. I have a petrol rather than a diesel this time but it is every bit as good to drive, if not better. Good service and good offers from a dealer of the highest quality.
Amazing service from the whole sales team! Set up collection that worked for me, very attentive in all aspects pre-collection making sure I was happy with everything/wanted more information about the car. Had the car for a few days now, had a call this morning from the sales rep who I’d been dealing with to check how the drive home was and I was still happy with everything. 11/10 service, 100% would deal with again
I was taken seriously and respected as the purchaser and the sales executive ensured that while my partners views were asked for, I was the decision maker. All appointments were on time, the car was ready to collect as agreed and every effort was made to ensure that the process of purchasing the car was clear. The whole process was without pressure as the sales executive made me feel welcome and encouraged questions, took time to let me explore the car and overall it was a very enjoyable process where I ended up with a car I am pleased I own.
The sales executive was very helpful and knowledgeable. They kept me informed every step of the way. The ID.4 puts a smile on my face every time I drive it!
Very pleasant experience, always helpful and just very organised. Absolutely love it, joy to drive especially as it’s my first automatic.
Jon from the Newton abbot showroom helped me with my car and couldn’t have been more helpful! He would answer all questions, reply to any emails as soon as he could, was very professional and explained everything well, made the whole process so smooth and easy, I wasn’t stressed at all and I wouldn’t hesitate to come back when I purchase another vehicle.
David Lay has always been fantastically helpful and informative. Furthermore, he is an asset to the company. I wouldn’t ever go to purchase another car from another dealership or salesman purely based on the service he provides! Fantastic bloke. Cannot speak highly enough of him!
I feel like my sale was not because they wanted the money but because they genuinely had the right car for me. I was asked to take it on a test drive to make sure which made me feel as though VW were very professional and cared about the customers needs rather than the sale, it was so well organised. I was given all the information I needed and not being a car fanatic myself I was spoken through everything in ‘English’ to ensure I understood it!
I thought my whole dealing with was extremely professional and personal. I feel like I have a good relationship with VW and would happily recommend this particular place to friends and family and be 100% certain they would receive the same service as I did.
Fantastic customer service and experience right from the start nothing has been too much trouble. Dennis has gone out of his way to get the deal and car we wanted - nothing has been too much trouble for anyone. Very impressed.
Dennis has personalised our experience, he ensured he fully understood our needs and has worked hard to achieve what we wanted. His manner is excellent - we cannot sing his praises enough!
Tony was very welcoming, pleasant and provided good reliable information when needed. Always responded promptly to email and phone queries. He kept me informed and it was a straightforward handover. A great experience overall.
This is the third time I have been to Skoda to get a car, and having been Satisfied with my previous ŠKODAs and the helpfulness of Rikki hence why I’ve returned to Plymouth to purchase my 3rd Skoda Fabia. He goes out of his way to make his customers welcome, never rushes them if they are slow in walking. Always helpful, considerate, friendly, and smiley. He makes you feel valued, not a hinderance.
Our experience was fantastic. Tony was very helpful and the process was really easy and fast.
Everything was explained to us in detail and we feel we made a very informed decision. We would definitely recommend Murray Skoda to our family and friends and are very pleased and confident with our purchase.
David was excellent with the information given, he also sent us a personal video of the car and detailed the options etc.
On arrival David knew we had travelled a couple of hours and offered us use of the rest room and refreshments. He took us through the controls on the car and set up the sat nav and connected my wife’s phone to the Bluetooth. It was also presented superbly and David even called us the following day to make sure all was well. Absolutely outstanding service from start to finish.
My wife was also presented with a gift, brilliant service!
The whole experience from selling our old vehicle to buying our new one was an absolute pleasure.
The team were so helpful, polite and professional and I'd like to thank Rikki and Chris especially for their patience and understanding of my needs and the way I prefer to conduct business. Thank you very much for the smooth process which took all the worry away - wouldn't go anywhere else.
From the moment we walked into the showroom we felt at ease.
The staff were incredibly welcoming and accommodating. Richard was our contact and he was very professional and honest throughout the entire process. We would definitely recommend Murray Skoda Plymouth. We love our new car, thank you!
Exceptional service given, made us feel valued right from the start. Employee was polite and friendly and gave us the time and space so we were able to make our own choice without feeling pressurised. This was extremely important to us.
The employee went above and beyond to organise the purchase and collection of our new car and extremely well organised with everything to hand and kept us informed right up to collection.
All of queries and questions were answered without any sales pressure so we were able to make an informed choice. Employee was very knowledgeable about the vehicle we were interested in buying.
Very helpful and prompt replies to my emails/queries!
Clearly explained additional options and no pressure to purchase any, I did purchase the gap insurance after a discussion with the sales representative but did not feel any pressure to have to do this.
Dennis, my salesman, was really helpful and kept me informed throughout my order. He showed me around the showroom and explained everything in terms I found easy to understand. l will use Murray ŠKODA again. Many thanks.
Really friendly staff, very professional yet relaxed atmosphere and it was just a nice experience buying a car from Murray Volkswagen Plymouth, especially Adam who coordinated the purchase of the car he was very professional and helpful.
I am very satisfied with the quality and professionalism from the friendly staff who were exceptionally helpful and attentive. Nothing was too much trouble. The help and advice given was incredible. I will have no hesitation in contacting the team in the future for help and advice from this helpful, courteous and knowledgeable staff. The whole experience was a joy especially how the car was presented and thank you for the Skoda Teddy!
Richard Greaves, and all the staff at Murray ŠKODA Plymouth, were really friendly, cheerful, helpful, professional and patient. For someone who had never driven an automatic car before they managed to explain and show me and calm my nerves. Would definitely recommend them.
Excellent all round service without any pressurised selling. Extra touches and attention to detail were really appreciated. Murray Volkswagen have been fab for so many of us in our family so we know we can trust them!
From the moment we walked into the showroom, we were greeted with helpful friendly staff, from the forecourt greeter to the entry desk and on to the sales team. At no point were we patronised or pushed into making decisions we were not ready for. Our questions were answered clearly and fully, our needs were listened to and matched appropriately and we were given a range of information from which we could make our choices. If the member of the sales team we were dealing with was not available, other members were well briefed, could answer any queries and communications were fruitful.
Laura was a brilliant sales person and I felt totally happy and everything was explained to me. I’m really happy with my car purchase and would defiantly recommend to my friends and family. I’m really enjoying my new car experience.
Tony and the team were very professional, courteous, and welcoming. They answered any questions I had to ask and even covered things I didn't think to ask. Tony made sure I was clear on every part of the purchase and made me feel valued as a customer. They worked very hard to help us get the right car for the right price with offers included it was a perfect deal. Tony was more than happy to go out of his way to help out. He is a tribute to the team, and I hope in future visits I will have the pleasure to deal with him again.
Richard from ŠKODA Plymouth went above and beyond to help me. He was very smiley and welcoming. I had just finished a 12 hour shift from work when I collected the car. He was extremely helpful from start to finish. Showed me everything in the car. This is my first ŠKODA and I absolutely love it. Richard called me a few days later checking beforehand when I was available to see how I was getting on with the ŠKODA.
The quality and speed of interaction from Jon Parsons at the dealership in handling my questions was excellent.
This was my first time buying a car from a dealership. The first time I visited Sharon and Steve were very helpful and not pushy. Because they were so lovely, I knew I wanted to return to test drive a car. So, I booked in with Steve to do a test drive. Prior to this I had test drove another car from a different brand and actually really liked it. Steve was so great and helpful, and I felt he was honest and not just trying to make a sale. Because of this and with the help of Sharon and Chris also, I felt I was not only buying a great car but investing in a great brand as well that would take care of me and my car over the course of the PCP. I can’t recommend and thank them enough.
Within minutes of my enquiry through Autotrader, I was contacted by a member of staff at the dealership. All my questions were answered and as I was about 250 miles away a video was arranged and sent to me very quickly. I paid a deposit and arranged a time on the Saturday to go to the dealership and see the vehicle. When I got there everything was ready for me, the vehicle was immaculate inside and out and the sales executive that had dealt with me from my first enquiry guided me through everything I needed to know and made the whole experience very easy and put me at ease as this, for me, was a major purchase.
Excellent throughout from my first visit through to the hand over of my new car from sales executive Jon at Murray Volkswagen Newton Abbot and it was nice to receive a follow up call the next day.
Excellent service, customer service was really too notch. Car was immaculate and everyone was very nice.
A first class experience from start to finish, unpushy and considerate.
Kate Emery at Murrays made the experience so easy. Kate constantly made sure I was looked after and wanted to get myself the best deal possible. Kate and the people at Murrays made the experience so worth it that I hope to deal with them in the future.
Sales team much better than previous occasions. Dennis explained everything clearly. A nice touch with the formal presentation of our car when we took delivery.
My daughter and I have had Škoda before and we’ve always had brilliant service especially from the Plymouth branch .
We have dealt with Rikki Scullion on two occasions and he goes above and beyond for us. He got us a really good deal this year with a Scala model which is a beautiful car, my daughter is very happy with it. On both occasions you have trusted me to take the new car up to my daughter who lives in Kent and I’ve brought back the old model. We will certainly be back in a few years and hopefully will have just as good service. Thank you for all your help.
Rikki was very knowledgeable about the car that we bought. When we had any query he quickly replied with a video explanation. It was an excellent experience.
The sales representative Adam was extremely polite and courteous (and very patient with me because I am deaf and find it difficult to hear behind the masks!) He explained in detail the new contract and answered any questions I asked. Overall an excellent service.
Would absolutely recommend this dealership, friendly staff and was very helpful. Tony Russell was very professional and very helpful, I even got a bacon sandwich on arrival as my journey was 196 miles. Highly recommended dealership!
Lee was very good, helpful, kept in touch went out his way to look after me during this great customer service. Would highly recommend!
Did not feel pressured, good information, helpful, clear; good trade in and good price for the Polo.
Salesman Lee was friendly and helpful, explained everything as we went through the paperwork, overall a very good service!
Fantastic service yet again from the team at Murray Skoda. Tony and Chris provided a range of options that were clearly explained in a friendly and accommodating manner. The whole process was seamless and would have no hesitation in purchasing from the team again."
Rowan was fantastically efficient and wholly professional through out. A completely enjoyable process that I would gladly repeat again in two years.
The salesperson was excellent, she was knowledgeable about the product, nothing was too much trouble, if we asked a question and she was not sure of the answer she would check with her colleagues. We were impressed with the teamwork, the salesperson interacted with colleagues and she ensured we received a seamless service, from valeting our vehicle, to ordering extras from the parts department. She organised the paperwork efficiently and kept us up informed every step of the way, using emails, videos, telephone and face to face. On collecting our car from the showroom the salesperson was so positive and she shared our excitement in unveiling our purchase. We could not have asked for or received better service, the team were fantastic.
Dennis was incredibly helpful and managed to get my new car ready for a same day drive away. In fact it was a matter of a few hours!Nice friendly person and not at all pushy.
Always felt that during conversations, Richard could not do enough for us to make sure we were happy with our choice.
Excellent customer service. Very customer focussed. Made sure I was very happy with my choice of new car.
Ross made my visit easy and comfortable from start to finish. Was very clear with all information. Answered any questions clearly and efficiently and just overall made buying from you an easy process.
Everything was deal with promptly and I was able to quickly get the car I wanted through the efforts of Sam which I really appreciated.
Outstanding Service and friendly a young lady called Rowan . All very well explained about vehicle and products would definitely purchase again thank you .
The transaction from start to finish was faultless. Highest praise goes to Greg, and Lee. The car was delivered on time, and fantastically presented!
Josh, your salesman, was absolutely charming and very informed regarding this new hybrid Tiguan. He made the whole buying experience very smooth and easy.
I am always looked after by many of the team at VW Newton. Cannot thank them enough - they are amazing!
It’s a pleasure to buy a car at Skoda Plymouth all the staff are very helpful and polite. I was told everything I need to know about the kodiaq ,and they met my needs right down to the monthly payments Rikki did a good job well done Rikki and thank you Dennis for making it possible for me to pick it up early. Impressed with Murray’s Plymouth.
Tony and the team were very professional, courteous and welcoming. They answered any questions I had to ask and even covered things I didn't think to ask. Tony made sure I was clear on every part of the purchase and made me feel valued as a customer.
I am a long standing existing customer who has always enjoyed first class service from Murrays sales staff especially Mr Adam Dabbs who looks after my wife and myself exceptionally well. Nothing is too much trouble and I would also associate Mr Simon Mortlock of the finance department.
I have never been more pleased with the service we received, the salesperson (Claire) was superb, delightful, friendly and engaged with us in a lovely manner. She was very knowledgeable about the various models and options. I do not think she could have been any better. We are absolutely delighted with our purchase and the service we have received. I have owned various VW vehicles since 1981, although this was the first time we bought from Murray’s and our most enjoyable experience. Many thanks.
Richard was very knowledgeable and passionate about this job. There was no pressure put on me as the customer to seal the deal.
Jake was amazing, very hospitable & overall great customer service. I am so glad I made the 4 hour journey to purchase my vehicle here. He was patient & kind to my family & the transaction was swift. It was a pleasant surprise to receive a gift hamper as a “thank you for travelling” present! I would highly recommend Jake to anyone looking for a new/used car.
Buying a new car for me is more about the attitude of the dealer than it is the car. Murrays have always looked after myself and my partner for as long as we have had dealings with them. This runs through from sales team to service and even the folks who clean the car after a service. I am very particular about customer service and will change brands if I feel that a I am being taken for granted.
Everything about our experience was clear, friendly and efficient. Claire was charming and very knowledgable.
Jon very helpful and was very customer friendly. The car is good so far. All I could have wished for!
The sales girl (Claire) was amazing answered all my technical question very knowledgeable and an absolute delight to be with. Very patient when explaining the new technology in the car. eg connect phone. She is a real credit to your organisation.
Good personal service in a very pleasant atmosphere!
Good service throughout the car buying experience during these difficult times.
Great service, couldn't do more for me and were incredibly flexible around handover when my circumstances changed.
The car is a lovely drive for both short distance and weekend trip really comfortable and great space.
Excellent deal and service from start to finished! Absolutely love the car, such a comfy drive and effortless.
I was very comfortable with Tasche she listened to my requirements and found me a suitable car without feeling any pressure.
I have been purchasing my cars from Murray Volkswagen for many years and I have always had great service.
Tony and Chris where very helpful and professional. I wouldn’t want to deal with anyone else. They were amazing and I can’t thank them enough. They helped and advised, listening to what I needed and helped me achieve it. They were friendly and caring nothing was too much trouble. Will only deal with them as they are both amazing!
Another good trade back experience from Murray’s Plymouth, 2nd Tiguan on the bounce Great polite and professional service as always from all of the staff at Murray’s Plymouth. Great service and courteous approach.
Warm and friendly, not pushy, everything done at our pace and explained.
I had a very involved sales person who was very pleased to talk and I am able to email any time about any question I have. They also sorted out a couple issues I had immediately and were a very friendly member of staff. It’s my first car and I was very excited to receive it. It was in a clean condition and very well kept although it was second hand. I have so far had no issues and any issue I have had have been sorted immediately.
The sales executive was very helpful, and we were treated with respect courtesy. It was a stress free experience.
Mr Wright the sales assistant was very knowledgeable of the new VW Arteon Shooting Brake, he understood what I was looking for in a new vehicle, throughout the purchasing process he kept me updated. His after sales phone call was very beneficial also, I can not fault the service I have received. The sales team where fantastic and I can not fault them for all the hard work they do.
Amazing service, amazing people, so helpful!
Could not be looked after better!
The advice and helpfulness of the staff was over and above! I am really happy with the spec that I was talked through and advised.
Very helpful knowledgeable staff always ready to answer my questions. Very happy with the comfortable interior and the excellent automatic gearbox , the 1.5 litre engine is great too!
Sam was extremely helpful, from my first enquiry via email to the collecting the vehicle. Happy to answer every question and kept me up to date with the progress of my purchase.
Welcoming, courteous, friendly and efficient sales executive staff member, Claire. We have always received the same standard of service since we started purchasing VW cars at Murray’s in 2003. ( total of 7 so far).
I thought Jake provided a very efficient and helpful service and I was confident in his knowledge of the car and its many technical aspects. I can see it's a high quality car and that Murray's have taken trouble in ensuring that it was handed over in an excellent state of presentation. There is a lovely feel to the car. I'm still adjusting to driving a car which is less than 20 years old and particularly a turbo model but thus far I am delighted with it.
Good communication and everyone was helpful & friendly. Especially Rowan!
The process for purchasing the car was handled in a professional and friendly manner. I received appropriate answers to my questions. I was not kept waiting. Part exchange price was sensible and I was given a test drive.
One of the best experiences, no pressure, a very friendly sales assistant and felt looked after the whole time.
Always helpful. Always friendly. Always knowledgeable. A pleasure to deal with!
Helpful thoughtful staff clear and understandable.
Just a all round good experience ,the sales guy was friendly and talked the whole thing through, I felt at ease - I love my new car!
Laura has been fantastic from start to finish. After a rocky start with a different dealership, we approached Murray Volkswagen and things couldn't have bone better. Laura listened carefully to our requirements, kept us updated with open and honest communication, and was a pleasure to deal with at every stage.
Staff were very helpful and friendly. As I had never owned an electric car before, I found staff were very helpful answering my many questions so that I could fully understand the answers.
Rowan was knowledgeable and very personable. She listened to what I needed and found me the right car for a good price. She made the whole process easy.
There are many reasons I gave this rating: Courteous, friendly and efficient support from salesman Ability to 'test drive' car immediately with no fuss Simple, straightforward paperwork to support purchase Immaculate presentation of car.
I did not set out to buy a Golf but was totally smitten during a brief test drive. The high quality of the interior, relative to other cars I had viewed was of immediate note. It is extremely comfortable with controls that are in just the right position for me. On driving, the smooth gear change, light controls and quiet engine are just amazing. It only required a 5 minute circuit to know I had found my car.
Josh was absolutely amazing! Definitely recommend him to anyone!
Because of rail Closures brought car to Plymouth rather than us having to get to Newton Abbott. Organised everything . Arranged extras Collection from station to garage Kate did her absolute utmost to make purchase easy and informed.
The experience was excellent. Claire was very helpful and explained everything clearly and kept us well informed in spite of being hindered by technical issues at VW. I love the car and am looking forward to many happy driving hours.