Workshop Controller
Are you a technically strong automotive professional ready to take control of a fast-paced, high-performing workshop?
Murray Volkswagen is seeking an exceptional Workshop Controller to lead workflow and performance within our busy Plymouth retailer. This is a pivotal leadership role at the centre of our Aftersales operation — where organisation, technical expertise and people leadership combine to deliver outstanding customer experiences.
For the right individual, this is one of the most rewarding workshop leadership opportunities in the region: an established brand, a skilled team, loyal customers, and the autonomy to shape operational excellence every single day.
What You’ll Be Responsible For
Operational Control & Workflow Leadership
• Taking full control of workshop loading, job allocation and technician productivity
• Monitoring labour efficiency and ensuring optimal utilisation at all times
• Managing workshop WIP to ensure deadlines are met and customers are kept informed
• Overseeing smooth day-to-day running in a dynamic, high-volume environment
Technical & Compliance Oversight
• Ensuring vehicle health checks are completed accurately and effectively
• Supporting labour time management and workshop profitability
• Managing warranty processes in line with manufacturer standards
• Overseeing the MOT station and ensuring full compliance and quality control
Team & Communication Excellence
• Acting as the vital link between technicians, Service Advisors and customers
• Supporting and coordinating a team of twelve technicians and four service advisors
• Working closely with the Aftersales Manager to drive performance and continuous improvement
• Promoting a positive, accountable and customer-focused workshop culture
This is a role for someone who thrives in a fast-paced environment and takes pride in turning moving parts into seamless performance.
Who We’re Looking For
We’re seeking a high-calibre automotive professional who brings:
• Experience in a similar Workshop Controller or senior workshop role within the motor trade
• Strong technical knowledge with excellent organisational ability
• A calm, solutions-focused approach under pressure
• Confidence balancing hands-on workflow control with administrative precision
• Excellent interpersonal skills and the ability to motivate and coordinate teams
• A commitment to delivering exceptional customer service
We welcome applications from experienced automotive professionals across all backgrounds who are ready to step into — or further develop — a workshop leadership position within a globally respected brand.